Healthcare Heuristic Analysis

AT A GLANCE

We conducted a heuristic analysis on a healthcare website for a group of hospitals under a system. The goal of this was to highlight any flaws with user experience and accessibility and provide solutions. This was particular important due to the client being in the healthcare industry.

My Role

UX Researcher

Tools

Microsoft Excel

PageSpeed Insights

Wave Accessibility Tools

Team

Joanne Rego

Chris Edwards

Timeline

2 months

PROBLEM SPACE

The usability, accessibility, and user experience of the client's website is not streamlined and vital information was overlapping and/or not consistent,

TARGET USERS

Website users

GENERAL USABILITY

We gathered some primary data representative of the overall usability and user-system interaction:

Ways to Improve

Accessibility:

Ensure navigation is accessible when the browser is zoomed in more than 250%.
Remove duplicate ARIA labels or descriptions in navigation.
Use tab indexing to prioritize content order for assistive devices such as screen readers.
Provide descriptive alt tags for all images.
Use appropriate ARIA tags to label elements that are unclear without visual context, such as images functioning as buttons.
Make buttons actionable on the first click or tap.

Visual Design:

Do not rely solely on color to distinguish between different types of content; always include descriptive labels.
Fonts should be at least 16px, with 14px for sub-text and footnotes. Ensure AA and AAA color contrast compliance based on font size, font weight, and contrast ratio.